Contact Us
Use this page to reach the editorial team at Non Gamstop Casinos about anything you have read on the site — a payout figure that looks wrong, a bonus term that has changed, a casino you think we should research, or a correction to one of our comparisons. Write to us at [email protected] and put the page name in the subject line. We are a research and comparison publisher, not a casino, so we cannot open accounts, release withdrawals or act on your behalf with an operator.
Before you write, it helps to know which questions we can genuinely answer and which belong elsewhere. The sections below set that out, along with what to include so we can respond usefully first time.
What the editorial team can help with
- Corrections and outdated terms. Offers change without notice. If a welcome package, wagering multiplier or withdrawal limit on our pages no longer matches the operator's own terms, tell us which page and what you saw. Corrections take priority over everything else in the inbox.
- Explaining a term you have read here. Wagering requirements, game contribution percentages, maximum bonus bets, cashout caps on bonus winnings, KYC and source-of-funds checks — if our wording was unclear, we would rather rewrite it than leave you guessing.
- Suggesting a site for review. Send the name and web address. We check licence details, ownership, published payout and RTP information, banking options for GBP accounts and complaints history before a site appears in any ranking.
- Feedback on our comparison criteria. If you think our non GamStop casino rankings weight the wrong things for higher-payout play, say so and explain why.
- Press, partnership and advertising enquiries. We will tell you plainly what is and is not for sale — placement in our lists is not.
What we cannot do for you
We have no access to any casino's systems, balances or account records. That means we cannot:
- Unlock, close or verify a casino account, or chase a pending withdrawal
- Reinstate, cancel or shorten a GAMSTOP exclusion — only GAMSTOP can do that, and a chosen exclusion period of six months, one year or five years cannot be lifted early
- Award, restore or extend a bonus, free spins or cashback
- Give legal, tax or financial advice, or advise anyone to gamble as a way of making money
If your issue is with an operator, the route is the casino's own complaints procedure first, then its licensing authority or any alternative dispute resolution body named in its terms. Keep your account ID, dated screenshots and the full email chain.
How to reach us
| Enquiry | Where to send it | What to include |
|---|---|---|
| Correction or factual error | [email protected] | Page title, the sentence in question, the operator's current wording |
| Question about a term or guide | [email protected] | The passage that confused you and what you were trying to work out |
| Site suggestion | [email protected] | Casino name, web address, why you think it belongs here |
| Commercial and press | [email protected] | Company name, registered details, what you are proposing |
| Privacy or data request | [email protected] | The request itself — see our terms and conditions |
We read everything. We aim to reply to corrections quickly and to general questions in the order they arrive; we do not publish guaranteed response times because we are a small editorial team rather than a support desk.
Before you write about an offer
Most reader emails about bonuses turn out to be questions about conditions rather than mistakes on our part. Our pages list the headline figures supplied by the operators, and the material conditions sit beside them — but the operator's own terms always override anything published here. Please check those first.
The offers we currently list at the top of our tables give a sense of how varied the terms can be:
Betmica
Our highest-rated listing at an editorial 10.0, Betmica appears here because its advertised package is structured for slot-heavy play rather than a single lump sum: 570% up to £5,700 plus 270 free spins on the welcome offer. A headline percentage that large almost always depends on staged deposits, a minimum deposit per stage and a wagering multiplier applied to bonus funds — read the maximum bet permitted while a bonus is live, the expiry window and any cap on what bonus winnings can convert to. Limitation: a very high multiplier bonus can be the hardest to clear, and the sterling headline does not by itself confirm how GBP deposits and withdrawals are handled for every method.
Kikibet
Rated 9.8, Kikibet is listed for readers who want a large sterling-denominated welcome without the very top percentage tier: 350% up to £5,555 and 300 free spins. A lower multiplier usually means a lower qualifying deposit to reach the advertised ceiling, which matters more to payout-focused players than the size of the headline. Check how free spins are released — in daily tranches or all at once — and what the winnings from them are worth after wagering. Limitation: free spin winnings are frequently capped separately from the deposit bonus, so the effective value can be well below the advertised total.
Betninja
Also rated 9.8, Betninja takes the opposite approach: a flat £1,000 bonus and 100 free spins for all new players. That simplicity is the reason it earns a place here. A fixed cash figure is easier to measure against your own bankroll than a four-figure percentage, and easier to compare on wagering terms. Limitation: the ceiling is far below the larger packages listed on this site, so higher-stakes players will exhaust it quickly; and as with every offer here, the qualifying deposit and game contribution rules decide the real cost.
The rest of the table at a glance
| Casino | Advertised welcome offer | Editorial rating | Headline currency |
|---|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.7 | EUR |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 | GBP |
| Smash Casino | 600% up to €10,000 slots package | 9.7 | EUR |
| Nightluck | 805%, €6,400 + 280 free spins | 9.6 | EUR |
| CoinPoker | 150% up to $2,000 | 9.6 | USD |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 | EUR |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 | GBP |
Ratings on this site are our own editorial scores. They are not customer review averages and they are not payout percentages.
Money questions we are asked most
These come up in the inbox constantly, so here is the general position. Nothing below is specific to any one operator — always confirm against the cashier page of the site you are using.
- Minimum deposits. Bonus offers usually carry their own qualifying minimum, which can be higher than the casino's general minimum. Depositing less than the qualifying amount typically forfeits the offer rather than reducing it.
- Payment methods. Debit cards, bank transfers, e-wallets and cryptocurrency are the common routes at offshore sites. PayPal availability at casinos outside the Great Britain licensing system is limited and should never be assumed — check the cashier before you plan around it. Some methods are excluded from bonus eligibility even when accepted for deposits.
- Fees and currency conversion. If an account is denominated in euros or dollars rather than GBP, your card issuer or bank may apply a conversion charge on both the deposit and the payout, and the rate used is the operator's, not the mid-market rate. On a euro-denominated welcome package this can quietly reduce the value.
- Withdrawal processing and limits. Expect an internal approval period before the payment rail's own timing applies. Daily, weekly and monthly withdrawal ceilings are normal, and large wins are often paid in instalments. Crypto payouts are usually quickest once approved; bank transfers slowest.
- Verification. KYC identity checks, and source-of-funds checks on larger sums, are standard and are the most common cause of payout delay. Submitting documents before your first withdrawal request is the single best thing you can do to avoid a dispute.
What our guides cover, so you know where to send the question
Our reviews break casinos down by the areas that actually change outcomes, and knowing which section your question belongs to speeds up our reply:
- Slots — RTP figures, volatility and how progressive jackpots pool across networks
- Table games — blackjack, roulette and baccarat variants, and how rule differences alter the house edge
- Live dealer rooms — studio-streamed tables, betting limits and which software providers supply them
- Mobile play — browser versus app, and whether the full library carries across
Questions about which specific titles a casino holds are best directed at the operator, since lobbies change weekly.
Sportsbook enquiries
Most of the operators we cover run a sportsbook alongside the casino, and readers often write in because the two behave differently. Sports free bets usually carry minimum qualifying odds — 1.50 or 2.00 in decimal terms is typical — and stake is generally not returned with winnings, which is not how a casino deposit bonus works. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting are common; availability and cash-out rules vary by operator and by event. Note whether the casino and sportsbook share a single wallet, because a casino bonus with active wagering can restrict sports staking from the same balance. For explanations of how these interact, our main comparison guide is the better starting point.
Regulation, eligibility and where we stand
You must be 18 or over to gamble. Non Gamstop Casinos publishes information about casinos that are not registered with GAMSTOP, the free national self-exclusion scheme covering operators licensed by the UK Gambling Commission to serve customers in Great Britain. Sites outside that system hold overseas licences — Curaçao is the most common — and those regimes carry different complaint routes, different dispute bodies and different consumer protections from the Commission's. Accepting British customers is not the same as being authorised by the Commission to serve them, and we do not present it as such.
That has practical consequences: an active GAMSTOP exclusion will not block registration at these sites, deposit and loss limits may be optional rather than mandatory, and your recourse in a withdrawal dispute runs through the operator's own licensing authority. No casino can be described as completely safe, and no withdrawal can be guaranteed. If you are currently self-excluded, the responsible step is to stay excluded — device-level blocking software and bank gambling blocks are more effective than willpower alone.
Free, confidential support in the UK is available from GamCare on 0808 8020 133, 24 hours a day. Our responsible gambling page sets out deposit limits, self-exclusion options and blocking tools in more detail.
How we decide what gets listed
We research operators rather than test them. That means verifying licence and ownership details where they are published, reading full bonus terms including wagering, contribution and cashout caps, recording stated banking options and withdrawal limits, and checking documented complaints. Findings on this page were last checked on 23 September 2026; offers change frequently, so treat any figure as a starting point for your own check.
Non Gamstop Casinos earns commission when a reader opens an account through some of the links on this site. That funds the research. It does not buy a position, a rating or a favourable write-up, and we will say when an offer looks worse than its headline. Our about page explains the method in full. If you spot something that suggests otherwise, that email address above is the right place to send it.